Privacy Policy

Updates to this policy

Please keep a regular check on this page as our policies are subject to change, depending upon government and airline policies.

What we collect

Most information that we collect from you is linked to non-personal identifiers such as anonymous User IDs or device IDs and does not enable you to be identified as an individual in the offline world.

Where necessary, we may also collect Personal Information that identifies you offline, for example:

• Name
• Email address
• Passport number

We will never knowingly collect more Personal Data than is strictly necessary to perform the activities described in this policy.

How information is provided

We only save information that you or someone browsing via SkyTeamTravel voluntarily provide to us. This may include:

• Non-Personal Information: e.g. dates and destination details used to run a flight search.
• Personal Information: supplied when you book a flight or other travel service via our platform.

Providing personal information is always under your control.

Automatic and third-party data

In addition to information you provide directly, we collect certain Non-Personal Information automatically while you use SkyTeamTravel, and we may receive information from third-party applications, social networks (such as Facebook, Instagram, Twitter) or partner websites.

Sharing with third parties

We may share information with selected third parties who perform services on our behalf (e.g., Trustpilot for reviews). Such third-party processors are contractually required to keep information secure and to comply with applicable data protection laws.

If you purchase a travel service through SkyTeamTravel, we may share your information (including Personal Information) with the travel provider for verification and fraud detection, or with a third party contracted to provide those services.

We may also share anonymized, aggregated Non-Personal Information (for example trend-level travel insights) with third parties and advertising businesses. These parties may use cookies or other tracking tools to collect Non-Personal Information.

Law enforcement and legal disclosures

We may disclose your information when necessary to enforce our Terms of Service, to prevent, detect or prosecute illegal activity, or to respond to legal action against us.

Access controls and employee access

We limit access to Personal Information to SkyTeamTravel employees who need it to fulfil their role and to provide the service to you.

Security

Although we take reasonable measures to protect your Personal Information, the transmission of information over the internet is never completely secure. We cannot guarantee absolute security; you share information at your own risk.

Marketing and subscriber preferences

If you have an account with us, you can manage how we use your Personal Information and your subscription preferences. You have the right to ask us not to process your Personal Information for marketing purposes at any time.

To opt-out of promotional emails (excluding booking-related emails), click the "unsubscribe" link at the bottom of any such promotional email or contact us using the details below.